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New Waters Recovery

Premier Stabilization & Medical Detox in North Carolina

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4.7

(56 Google reviews)

Substance Use Hotel-Feel City Setting Coed Adults Detox
3810 Bland Rd, Raleigh, NC 27609
Open 24/7 for Admissions

Overview

New Waters Recovery provides a safe, medically sophisticated environment for adults beginning their journey away from drug and alcohol addiction. Located in a modern, 21,000 sq. ft. private facility in Raleigh, NC, this premier detox-only center offers a comfortable hotel-like setting where clients receive 24/7 medical supervision. With an intimate 27-bed capacity, the co-ed program offers both semi-private shared rooms and private executive suites. Specializing in dual diagnosis, their multidisciplinary team creates highly personalized treatment plans that combine evidence-based clinical care with holistic therapies like yoga and massage. With a focus on stabilization and comprehensive aftercare planning, New Waters Recovery ensures every client has a solid foundation and a clear path forward for continued, long-term recovery. Visit their website here.

Facility

Video

Photos

Facility exterior Front desk lobby Lobby sign Executive suite Semi-private room Dining cafe area Common area Group therapy room Assessment room Meditation room Massage therapy room IV therapy room Fitness center Outdoor patio One on one therapy
Hotel-Like Setting
27-Bed Occupancy
Chef-Prepared Meals
Private & Semi-Private Rooms
Executive Program
Fitness Center & Sauna
Smoking/Vaping Permitted
Strategic Aftercare Planning

Your First Step is a Conversation

Reaching out can feel overwhelming, but you're not alone. The admissions team is here to listen without judgment and help you understand your options.

  • Your call is 100% confidential. Speak with New Waters Recovery's admissions.
  • There's no commitment to enroll. They're here to answer questions.
  • Talk next steps clearly. Discuss costs, insurance, and what treatment looks like.
(984) 203-7955

Treatment

Levels of Care

Medical Detoxification

Safe, comfortable, and medically supervised.

Typical Length: 7-10 Days. A comprehensive protocol managed by doctors and nurses 24/7 in an active, non-sedation model.

Executive Programming

Discreet care for professionals.

Features privacy, a private suite, and electronics access to maintain work commitments during a 7-10 day detox stay.

Approaches

Dual Diagnosis Integrated treatment for co-occurring substance use disorders and mental health conditions.
Evidence-Based A clinical approach rooted in scientifically proven methods for addiction and mental health treatment.
Holistic Care Therapies like yoga, meditation, massage, and acupuncture that treat the whole person—mind, body, and spirit.
Group Therapy Three hours of daily group sessions led by licensed clinicians to foster peer support and shared learning.
IV Therapy Intravenous therapy to replenish essential nutrients and vitamins, aiding in physical recovery during detox.
Massage Therapy Professional massage to reduce stress, alleviate physical discomfort, and promote relaxation.
Acupuncture A traditional practice used to help manage withdrawal symptoms, reduce cravings, and improve well-being.

Policies

Voluntary Program

Clients are not locked in but cannot leave the property for safety.

MAT Policy

Suboxone is used to stabilize clients for maintenance or tapering.

Smoking/Vaping Allowed

Permitted in designated outdoor areas with sealed products.

Electronics Policy

Allowed in private executive suites only.

Visitation Policy

Supervised visits are allowed after a 72-hour stabilization period.

Prohibited Items

Drugs, alcohol, weapons, and outside food are not permitted.

Cost

Insurance Accepted

New Waters Recovery is in-network with Aetna and works with most other PPO insurance plans on an out-of-network basis. They do not accept Medicaid or Medicare.

Verify Your Insurance

Self-Pay

Self-pay options are available. Please call to confirm exact pricing.

  • Shared Room (per day): $1,950
  • Private Suite (per day): $3,800

Reviews

Google logo
4.7 / 5

Based on 56 Google reviews

What Clients Appreciate

  • Compassionate Staff: Consistently praised for being caring, professional, and attentive.

  • Comfortable Facility: Described as clean, modern, and hotel-like, aiding in comfort.

  • Quality Amenities: Chef-prepared food and holistic therapies are highlighted as major positives.

"This place is incredible. From the moment I walked in I felt comfortable and safe. The staff is amazing, compassionate, and attentive. The facility is clean and very nice. The food is great! They offer yoga, meditation, acupuncture, and massage which I found very helpful."

— Ashley A. (Google Review)

"New Waters Recovery saved my life. Every single person there treats you with the upmost respect and care. The facility is beautiful and the food is amazing. I can’t speak highly enough of this place and the people there."

— Emily W. (Google Review)
View additional context from reviews

Negative feedback is very rare. The few less-than-perfect reviews mention isolated issues, such as a desire for more varied activities or specific interactions with staff that didn't meet their expectations. There are no consistent or widespread complaints about the quality of care, the facility, or the program itself.

Location

Address

New Waters Recovery

3810 Bland Rd

Raleigh, NC 27609, USA

Hours

Admissions & Program: 24/7
The facility is open and staffed around the clock.

Frequently Asked Questions

Program & Treatment

Why choose this program? What makes it different?

New Waters Recovery describes itself as a "one of a kind Detox Center" that stands out for its comprehensive psychiatric assessments, creating highly personalized programs. They combine a multidisciplinary clinical approach with holistic therapies in a comfortable, hotel-like setting.

What substance use disorder treatment programs do you offer?

The facility focuses exclusively on Medical Detox and Stabilization. They also offer an Individualized Assessment Program, Executive Programming for professionals, and comprehensive Aftercare Planning to ensure a smooth transition to the next level of care.

How do you treat dual diagnosis / co-occurring disorders?

New Waters Recovery specializes in comprehensive psychiatric assessment to create personalized treatment plans that address both addiction and co-occurring mental health disorders simultaneously, ensuring integrated care from the start.

What types of therapies are used?

They use an evidence-based, multidisciplinary approach that includes daily group therapy with licensed clinicians. This is complemented by holistic practices such as IV Therapy, Massage Therapy, Acupuncture, Yoga, and Meditation.

Does this program use the 12-Steps?

The core model is evidence-based and holistic, not strictly 12-Step. However, they do introduce clients to various support systems, including bringing in AA, NA, and Dharma Recovery meetings to provide exposure to different recovery pathways.

Is the program faith-based?

No, the program is clinically focused and not based on any specific faith, making it suitable for individuals of all backgrounds and belief systems.

How long has this facility been open?

New Waters Recovery was founded and opened in 2022.

Cost & Admission

What will my costs be for treatment?

Costs vary based on the accommodation chosen. The estimated self-pay rate for a shared, semi-private room is $1,950 per day. For a private executive suite, the rate is $3,800 per day. It is best to call for a precise quote and insurance verification.

Do you accept insurance?

Yes. New Waters Recovery is in-network with Aetna. They also work with most other major private insurance plans as an out-of-network provider. They do not accept Medicaid or Medicare.

Do you provide detoxification services?

Yes, medical detoxification and stabilization is the exclusive focus and core service offered at New Waters Recovery.

Is Suboxone (MAT) permitted?

Yes, Medication-Assisted Treatment (MAT) with Suboxone is a primary medical tool used. The goal is to stabilize clients on a maintenance dose or create a tapering plan based on their individual needs. They provide a bridge script upon discharge and help secure an ongoing provider.

Daily Life, Rules & Family

How long will I be there?

The typical length of stay for medical detox is 7 to 10 days, though the exact duration depends on each individual's medical needs, the substances used, and their progress.

What is the living situation like? Can I get my own room?

The facility offers a comfortable, hotel-like environment. The standard option is a semi-private room shared with one roommate. Private executive suites are also available for an additional cost.

Is this a closed/locked facility?

It is a voluntary inpatient program. For the safety of clients during the delicate detox process, they are not permitted to leave the property. However, they can access a comfortable outdoor patio area.

Can I use my phone/laptop? Is smoking allowed?

Smoking and vaping are permitted in designated outdoor areas. Personal electronics like phones and laptops are not allowed in the standard semi-private rooms but are permitted for clients who opt for a private executive suite.

What should I bring? What should I leave at home?

Bring: About a week's worth of comfortable clothes, alcohol-free personal hygiene items, your ID and insurance card, and any sealed tobacco or vape products you'll need for your stay. If you're in a private suite, you can bring your phone, laptop, and chargers.
Leave at home: Drugs, alcohol, weapons, revealing clothing, outside food/drinks, and any non-prescribed medications. Unless you are in a private suite, leave all personal electronics at home.

Support, Staff & Community

Who provides care here? Are there psychiatrists on staff?

Care is provided by a multidisciplinary team of doctors and nurses who are on-site 24/7. The daily program also includes three hours of group therapy led by licensed clinicians.

Who will be in treatment with me?

The program is co-ed for adults (18+) from various backgrounds who have private insurance or are paying privately. With a maximum of 27 clients, you will be part of a small, supportive community focused on the first step of recovery.

What is the family involvement and visitation policy?

Family involvement is encouraged. After an initial 72-hour stabilization period, clients are permitted to have supervised family visits for up to three hours.

What kind of aftercare and follow-up support is available?

New Waters Recovery provides robust "Strategic Aftercare Planning." Their team works with each client to identify and arrange the best next steps, whether that is residential treatment, sober living, or an outpatient program at another facility.

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