PROMIS London - AddictionRehab.com

About PROMIS London - Rehab Clinic in London, UK

Located in a quiet mews house in the prestigious Royal Borough of Kensington and Chelsea, PROMIS London is an exclusive nine-bed private clinic offering world-class treatment for addiction and psychological wellbeing. The programme is flexibly designed to meet the needs of busy professionals, providing an intensive yet discreet therapeutic environment. With a high staff-to-patient ratio, each client receives a bespoke treatment plan featuring daily one-to-one therapy with our highly experienced clinical team. The modern, comfortable setting, combined with holistic care and gourmet dining, ensures that clients can focus entirely on their recovery, nurturing mind, body, and spirit in the heart of central London.

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Facility Photos

Treatment Services

Medical Detox Medically supervised withdrawal management for drugs and alcohol to ensure safety and comfort.

Residential An immersive, 24/7 live-in programme offering structured therapy and support in an upscale setting.

Outpatient Flexible day therapy programmes allowing clients to live at home while receiving comprehensive treatment.

Dual Diagnosis Integrated care for co-occurring substance use and mental health disorders like depression, anxiety, or PTSD.

Eating Disorders Specialised treatment for the full spectrum of eating disorders, including anorexia, bulimia, and binge eating.

Process Addictions Targeted therapy for behavioural addictions such as gambling, internet, gaming, and sex addiction.

Therapies Offered

One-to-One TherapyDaily individual counselling sessions to address personal challenges and progress.

CBT / DBTCognitive & Dialectical Behaviour Therapies to modify negative thoughts and behaviours.

EMDREye Movement Desensitisation and Reprocessing, a therapy for processing trauma.

Family InvolvementSessions involving loved ones to repair relationships and build a strong support system.

Group TherapyTherapist-led sessions with peers to share experiences and build sober social skills.

SMART RecoverySelf-Management and Recovery Training, a secular alternative to 12-step programmes.

Creative TherapiesTherapies like art and music to facilitate emotional expression and healing.

PsychotherapyIn-depth talk therapy to explore underlying issues contributing to addiction and mental health concerns.

Amenities & More Info

Gourmet ChefsFine dining prepared by gourmet chefs, with an on-site nutritionist for personalised dietary plans.

Private En-Suite RoomsAll clients have a choice of a private, modern en-suite room or a spacious large suite.

Private Gym & Spa AccessClients have access to nearby exclusive private gym and spa facilities.

Wi-Fi InternetInternet access is available for clients. Usage may be subject to facility policies.

Smoking PermittedSmoking and vaping are allowed in designated outdoor areas.

Private PayThis is a private facility. They do not accept insurance and operate on a self-pay basis.

Executive ProgrammeThe programme is flexibly designed for busy professionals, ensuring discretion and tailored care.

Aftercare ProgrammeA robust 12-month aftercare programme is included to provide continuous support post-treatment.

Local ExcursionsAccess to local cultural attractions and activities in London as part of a holistic recovery experience.

Accreditation & Licensing

CQC Registered

Care Quality Commission

Facility Founded: 1986

A Full Continuum of Personalised Care

PROMIS London provides a comprehensive and flexible range of programmes to support clients at every stage of their recovery. From medically managed detox to intensive residential care and adaptable outpatient services, each programme is tailored to deliver the right level of support and therapeutic intensity to foster lasting wellbeing.

Medical Detoxification

Safe & Supervised Withdrawal Management

Typical Length: Varies by need

The first step for many, detox is medically supervised 24/7 by our expert clinical team. This ensures a safe, comfortable, and dignified transition from physical dependency into a full therapeutic schedule.

Residential Treatment

Intensive, Individualised Inpatient Care

Length of Stay: Flexible (Avg. 30 Days)

The core of treatment, where clients live on-site in private en-suite rooms. The residential programme features daily one-to-one therapy sessions, group work, and a wide range of therapeutic activities in an immersive, healing environment.

Outpatient Programmes

Flexible Day Therapy & Home Detox

Programme Length: Varies

Outpatient options serve as a crucial step-down level of care or a primary treatment for those who can't commit to a residential stay. They provide robust clinical support while clients live at home, helping individuals reintegrate into daily life while reinforcing recovery skills.

Specialised Eating Disorder Track

Comprehensive Care for Food-Related Issues

A dedicated programme for individuals struggling with the full spectrum of eating disorders, including anorexia, bulimia, and binge eating. This track integrates nutritional guidance from an on-site nutritionist, medical supervision, and intensive psychotherapy to address the complex psychological aspects of the disorder.

Environment & Accommodations

PROMIS London offers a uniquely discreet and tranquil environment in a modern mews house. The facility is designed to provide comfort and privacy, fostering a focused and healing atmosphere. With an exclusive capacity of only 9 beds, the centre guarantees an intimate setting and an exceptionally high staff-to-client ratio. The programme is co-educational, treating men and women together in therapy groups to create a realistic and supportive social dynamic.

Mews House Setting

Clients reside in a stylish and modern house in a quiet London mews, providing a private and less clinical atmosphere.

Private En-Suite Rooms

Every client is provided with a private, comfortable room with an en-suite bathroom. Larger suites are also available.

Intimate 9-Bed Capacity

The small size ensures a high degree of personal attention, privacy, and a strong sense of community among peers and staff.

Policies & Rules

Open Campus

This is not a locked facility. While clients are expected to adhere to the programme schedule, it is a voluntary treatment environment.

Smoking/Vaping Allowed

Smoking and vaping are permitted in designated outdoor areas for client convenience.

Electronics Policy

Wi-Fi is provided. Policies regarding personal phones and laptops are in place to ensure focus on treatment; specific usage rules should be confirmed upon admission.

Family Involvement

PROMIS proactively involves families in the treatment process through therapy and communication to support the client's recovery journey.

Mandatory Participation

Clients are expected to fully participate in all scheduled therapy sessions, group activities, and meetings as part of their personalised treatment plan.

Drug & Alcohol Testing

To ensure a safe and sober environment for all, random drug and alcohol tests are part of the programme protocol.

Programme & Treatment

Learn about the programme structure, therapy types, and treatment model.

Why choose this programme? What makes it different?

PROMIS London offers an exclusive setting in Kensington with only 9 beds, ensuring a high staff-to-patient ratio and privacy. It provides private en-suite rooms, a highly trained clinical team, individualised treatment plans with daily one-to-one therapy, and a flexible structure designed for busy professionals.

What types of therapies do you use in your addiction treatment programmes?

We offer a comprehensive range of therapies including: one-to-one therapy, step groups, psychodrama, mindfulness groups, psychotherapy, EMDR, therapeutic activities, CBT, DBT, NLP, ACT, group therapy, SMART Recovery, creative therapies, life coaching, and more.

Does this programme use the 12-steps, or not use the 12-steps?

Our programme incorporates various modalities to suit individual needs, including SMART Recovery.

Is the programme faith-based?

No, the programme is clinically focused and not based on any specific faith, making it suitable for individuals of all beliefs and backgrounds.

How do you treat dual diagnosis / co-occurring disorders?

Yes, we specialise in treating co-occurring mental health conditions such as depression, anxiety, PTSD, and stress alongside addiction, using an integrated and personalised treatment approach.

What substance use disorder treatment programmes do you offer?

We treat a wide range of addictions, including alcohol, illicit drugs, prescription medications, and process addictions such as gambling, gaming, internet, and sex addiction.

How long has this facility been open?

PROMIS was founded and has been offering world-class treatment since 1986.

Cost & Admission

Find answers about costs, insurance, and what's required for admission.

What will my costs be for treatment?

Costs vary based on the bespoke programme created for you. Please contact our admissions team for precise pricing based on your individual needs.

Do you accept insurance for treatment?

PROMIS London operates on a private pay model and does not directly accept insurance.

Do you provide detoxification services?

Yes, we provide comprehensive, medically supervised drug and alcohol detox services as part of our inpatient programmes.

Is Suboxone (MAT) permitted?

Information regarding Medication-Assisted Treatment (MAT) like Suboxone is not specified on the website. Please contact the clinic directly for their policy on this.

What is the difference between inpatient and outpatient addiction treatment?

Inpatient (residential) treatment requires the patient to live at the facility 24/7, receiving immersive, structured care. Outpatient treatment allows the patient to live at home and attend scheduled therapy sessions, offering more flexibility.

Daily Life & Rules

Details on living arrangements, what to bring, and facility policies.

How long will I be there?

The length of stay is tailored to each client's individual needs and clinical progress. The flexible programme is designed to accommodate professionals, and treatment duration is determined on a case-by-case basis.

What is the living situation like? Can I get my own room?

The living situation is modern and comfortable in a discreet mews house. Yes, all clients have a choice between a private, stylish room with an en-suite bathroom or a larger suite.

Is this a closed/locked facility?

PROMIS is an open, voluntary treatment centre. It is not a locked facility. While clients are expected to remain on-site and adhere to the programme, they are not held against their will.

Can I use my phone/laptop? Is smoking allowed?

Yes, smoking and vaping are permitted in designated outdoor areas. Wi-Fi is available, and use of personal electronics like phones and laptops is generally permitted to accommodate busy professionals, though some restrictions may apply to ensure focus on treatment.

What should I bring?

While not explicitly listed, we recommend bringing comfortable clothing, personal toiletries, any prescribed medications, and items for relaxation like books. It is best to confirm electronics policies with admissions before arrival.

Support, Staff & Community

Information on the care team, family involvement, and peer environment.

Who provides care here? Are there psychiatrists on staff?

Care is provided by a highly trained and experienced medical and clinical team, which includes therapists, psychiatrists, physicians, nurses, and 24-hour care staff.

Who will be in treatment with me? What is the occupancy?

The programme is co-ed for adults and tailored for professionals. The clinic is an exclusive nine-bed facility, ensuring an intimate and supportive peer environment.

What is the family involvement and visitation policy?

Family involvement is a proactive and integral part of the treatment process. Specific policies on visitation are arranged to best support the client's recovery and should be discussed with the clinical team.

What kind of aftercare and follow-up support is available?

Recognising the vulnerability of the first year post-treatment, PROMIS provides a comprehensive 12-month aftercare programme. This includes the option to attend therapy for 24 days over that year to ensure continuous support.

What is the layout of the campus?

The clinic is a modern, comfortable house located in a quiet, private mews in the heart of South Kensington, London, offering a discreet and tranquil urban retreat.

Payment & Cost Information

Insurance Not Accepted

PROMIS London is an exclusive private facility and operates on a self-pay basis only. They do not work with private insurance providers. Please contact their admissions team for payment details.

Self-Pay Estimates

For clients paying out-of-pocket, please note this is an estimate and is subject to change. Call to confirm exact pricing.

Residential (Per Week):£7,000
Costs for other levels of care, such as outpatient or detox, are not specified. Please inquire directly with the admissions team.

Online Ratings & Testimonials

4.2

Great Rating

Based on 36 Google reviews

Feedback at a Glance

Positive Feedback Summary

✔
Reviewers consistently highlight the exceptional skill, compassion, and professionalism of the therapists and support staff, often describing them as superb.
✔
The combination of one-to-one therapy and group work is frequently cited as being highly effective for dealing with deep-rooted issues.
✔
Many former clients state that PROMIS saved their life, providing them with essential tools and genuine care that fostered lasting recovery.

Negative Feedback Summary

The few critical reviews tend to mention administrative or billing issues, or a feeling that the aftercare support could be more robust. However, these points are not common, and the overwhelming majority of reviews are positive, focusing on the quality of the therapeutic care.

What Former Clients Are Saying

"Promis saved my life. The therapists and all the staff are just superb. The one to one therapy and group work has allowed me to recover from my addictions and deal with some deep routed issues. They really care and I will be forever grateful for the help they gave me."
— Joe H. (Google Review)

"PROMIS gave me the tools to deal with my addiction. I am truly grateful to the whole team for their professionalism and the way they conducted their services. If you need help, then I would highly recommend this place to anyone who feels their life has become unmanageable."
— Sam G. (Google Review)

Location & Contact

Find Us in Kensington

Facility Address

PROMIS London

2 Kendrick Mews, South Kensington

London, SW7 3HG

United Kingdom

Hours of Operation

Programmes: Operating 24/7 for residential clients.
Admissions Line: Mon-Fri, 9am - 5pm.

Take the First Step

Call for a free, confidential assessment with our admissions team.

+44 20 7581 8222