Overview
Located in a quiet mews house in the prestigious Royal Borough of Kensington and Chelsea, PROMIS London offers world-class treatment for addiction and psychological wellbeing. It provides a uniquely discreet and tranquil environment in a modern facility designed for comfort and privacy. With an exclusive capacity of only 9 beds, the co-educational centre guarantees an intimate setting and an exceptionally high staff-to-client ratio. The programme is flexibly designed to meet the needs of busy professionals, providing an intensive yet discrete therapeutic environment. With a high staff-to-patient ratio, each client receives a bespoke treatment plan featuring daily one-to-one therapy with a highly experienced clinical team. The modern, comfortable setting, combined with holistic care and gourmet dining, ensures that clients can focus entirely on their recovery. Visit their website here.
Facility
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Amenities & Details
Your First Step is a Conversation
Reaching out can feel overwhelming, but you're not alone. The admissions team is here to listen without judgment and help you understand your options.
- Your call is 100% confidential. Speak with PROMIS London's admissions.
- There's no commitment to enroll. They're here to answer questions.
- Talk next steps clearly. Discuss costs and what treatment looks like.
Treatment
Levels of Care
Medical Detoxification
Safe & Supervised Withdrawal.
Residential Treatment
Intensive, Individualised Inpatient Care.
Outpatient Programmes
Flexible Day Therapy & Home Detox.
Eating Disorder Track
Comprehensive care for food issues.
Approaches
Policies
Open Campus
A voluntary treatment environment, not locked.
Smoking/Vaping Allowed
Permitted in designated outdoor areas.
Electronics Policy
Wi-Fi is available with policies to ensure focus.
Family Involvement
Family is proactively involved in the treatment process.
Mandatory Participation
Full participation in the programme is expected.
Drug & Alcohol Testing
Random testing is conducted to ensure safety.
Cost
Payment Structure
PROMIS London is an exclusive private facility and operates on a self-pay basis only. They do not work with private insurance providers.
Self-Pay
Please call to confirm exact pricing. Estimates are subject to change.
- Residential (Per Week): £7,000
- Costs for outpatient or detox are not specified. Please inquire with the admissions team.
Reviews
Based on 37 Google reviews
What Clients Appreciate
Superb Staff: Praised for exceptional skill, compassion, and professionalism.
Effective Therapy: Combination of one-to-one and group work is highly effective.
Life-Saving Care: Many clients credit PROMIS with saving their lives and fostering lasting recovery.
"Promis saved my life. The therapists and all the staff are just superb. The one to one therapy and group work has allowed me to recover from my addictions and deal with some deep routed issues. They really care and I will be forever grateful for the help they gave me."
"PROMIS gave me the tools to deal with my addiction. I am truly grateful to the whole team for their professionalism and the way they conducted their services. If you need help, then I would highly recommend this place to anyone who feels their life has become unmanageable."
View additional context from reviews
The few critical reviews tend to mention administrative or billing issues, or a feeling that the aftercare support could be more robust. However, these points are not common, and the overwhelming majority of reviews are positive, focusing on the quality of the therapeutic care.
Location
Address
PROMIS London2 Kendrick Mews, South Kensington
London, SW7 3HG, United Kingdom
Hours
Admissions: Mon-Fri, 9am - 5pm
Residential programs operate 24/7.
Frequently Asked Questions
Programme & Treatment
Why choose this programme? What makes it different?
PROMIS London offers an exclusive setting in Kensington with only 9 beds, ensuring a high staff-to-patient ratio and privacy. It provides private en-suite rooms, a highly trained clinical team, individualised treatment plans with daily one-to-one therapy, and a flexible structure designed for busy professionals.
What types of therapies do you use in your addiction treatment programmes?
We offer a comprehensive range of therapies including: one-to-one therapy, step groups, psychodrama, mindfulness groups, psychotherapy, EMDR, therapeutic activities, CBT, DBT, NLP, ACT, group therapy, SMART Recovery, creative therapies, life coaching, and more.
Does this programme use the 12-steps, or not use the 12-steps?
Our programme incorporates various modalities to suit individual needs, including SMART Recovery.
Is the programme faith-based?
No, the programme is clinically focused and not based on any specific faith, making it suitable for individuals of all beliefs and backgrounds.
How do you treat dual diagnosis / co-occurring disorders?
Yes, we specialise in treating co-occurring mental health conditions such as depression, anxiety, PTSD, and stress alongside addiction, using an integrated and personalised treatment approach.
What substance use disorder treatment programmes do you offer?
We treat a wide range of addictions, including alcohol, illicit drugs, prescription medications, and process addictions such as gambling, gaming, internet, and sex addiction.
How long has this facility been open?
PROMIS was founded and has been offering world-class treatment since 1986.
Cost & Admission
What will my costs be for treatment?
Costs vary based on the bespoke programme created for you. Please contact our admissions team for precise pricing based on your individual needs.
Do you accept insurance for treatment?
PROMIS London operates on a private pay model and does not directly accept insurance.
Do you provide detoxification services?
Yes, we provide comprehensive, medically supervised drug and alcohol detox services as part of our inpatient programmes.
Is Suboxone (MAT) permitted?
Information regarding Medication-Assisted Treatment (MAT) like Suboxone is not specified on the website. Please contact the clinic directly for their policy on this.
What is the difference between inpatient and outpatient addiction treatment?
Inpatient (residential) treatment requires the patient to live at the facility 24/7, receiving immersive, structured care. Outpatient treatment allows the patient to live at home and attend scheduled therapy sessions, offering more flexibility.
Daily Life, Rules & Family
How long will I be there?
The length of stay is tailored to each client's individual needs and clinical progress. The flexible programme is designed to accommodate professionals, and treatment duration is determined on a case-by-case basis.
What is the living situation like? Can I get my own room?
The living situation is modern and comfortable in a discreet mews house. Yes, all clients have a choice between a private, stylish room with an en-suite bathroom or a larger suite.
Is this a closed/locked facility?
PROMIS is an open, voluntary treatment centre. It is not a locked facility. While clients are expected to remain on-site and adhere to the programme, they are not held against their will.
Can I use my phone/laptop? Is smoking allowed?
Yes, smoking and vaping are permitted in designated outdoor areas. Wi-Fi is available, and use of personal electronics like phones and laptops is generally permitted to accommodate busy professionals, though some restrictions may apply to ensure focus on treatment.
What should I bring?
While not explicitly listed, we recommend bringing comfortable clothing, personal toiletries, any prescribed medications, and items for relaxation like books. It is best to confirm electronics policies with admissions before arrival.
Who provides care here? Are there psychiatrists on staff?
Care is provided by a highly trained and experienced medical and clinical team, which includes therapists, psychiatrists, physicians, nurses, and 24-hour care staff.
Who will be in treatment with me? What is the occupancy?
The programme is co-ed for adults and tailored for professionals. The clinic is an exclusive nine-bed facility, ensuring an intimate and supportive peer environment.
What is the family involvement and visitation policy?
Family involvement is a proactive and integral part of the treatment process. Specific policies on visitation are arranged to best support the client's recovery and should be discussed with the clinical team.
What kind of aftercare and follow-up support is available?
Recognising the vulnerability of the first year post-treatment, PROMIS provides a comprehensive 12-month aftercare programme. This includes the option to attend therapy for 24 days over that year to ensure continuous support.
What is the layout of the campus?
The clinic is a modern, comfortable house located in a quiet, private mews in the heart of South Kensington, London, offering a discreet and tranquil urban retreat.
Ready to Take the Next Step?
Their team is available to answer your questions confidentially.
Call NowAccreditation & Support
CQC Registered
Care Quality Commission