PROMIS Hay Farm Clinic - AddictionRehab.com

About PROMIS Hay Farm - Rehab Clinic in Sandwich, UK

PROMIS Hay Farm is an exclusive private rehab clinic in Kent, England, offering world-class addiction treatment, mental health care, and eating disorder therapy in a serene countryside setting. Located on twelve acres of peaceful farmland beside the Ham Fen nature reserve, this rehab centre in the UK provides the perfect environment for healing and recovery. The facility features only fourteen private rooms, ensuring highly personalised care and complete privacy. Each client receives a bespoke, evidence-based treatment plan tailored to their unique needs, with daily one-to-one therapy sessions and 24/7 medical support. The highly trained team of therapists, psychiatrists, and medical professionals at PROMIS Hay Farm specialise in treating drug and alcohol addiction, depression, anxiety, and behavioural addictions. Combining clinical excellence with holistic therapies, PROMIS Hay Farm helps clients build lasting recovery and restore balance to their lives — making it one of the leading choices for addiction treatment in Kent and across the UK.

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Facility Photos

Treatment Services

Medical Detox Medically supervised withdrawal management for drugs and alcohol to ensure safety and comfort.

Residential An immersive, 24/7 live-in programme offering structured therapy and support in a homely environment.

Outpatient Flexible day therapy programmes allowing clients to live at home while receiving comprehensive treatment.

Dual Diagnosis Integrated care for co-occurring substance use and mental health disorders like depression, anxiety, or PTSD.

Eating Disorders Specialised treatment for the full spectrum of eating disorders, including anorexia, bulimia, and binge eating.

Process Addictions Targeted therapy for behavioural addictions such as gambling, internet, gaming, and sex addiction.

Therapies Offered

One-to-One TherapyDaily individual counselling sessions to address personal challenges and progress.

CBT / DBTCognitive & Dialectical Behaviour Therapies to modify negative thoughts and behaviours.

EMDREye Movement Desensitisation and Reprocessing, a therapy for processing trauma.

Equine TherapyEquine-assisted therapy to build trust, communication, and emotional awareness.

Family InvolvementSessions involving loved ones to repair relationships and build a strong support system.

Group TherapyTherapist-led sessions with peers to share experiences and build sober social skills.

SMART RecoverySelf-Management and Recovery Training, a secular alternative to 12-step programmes.

Music & Art TherapyCreative therapies to facilitate emotional expression and healing.

PsychodramaAn experiential therapy that uses dramatic self-presentation to explore and gain insight into one's life.

Amenities & More Info

Gourmet ChefsFine dining prepared by gourmet chefs, with an on-site nutritionist for personalised dietary plans.

Private En-Suite RoomsAll clients have a choice of a private, stylishly decorated en-suite room or a large suite.

Gym, Sauna & Hot TubOn-site fitness and relaxation facilities to support physical and mental wellbeing.

Wi-Fi InternetInternet access is available for clients. Usage may be subject to facility policies.

Smoking PermittedSmoking and vaping are allowed in designated outdoor areas.

Private PayThis is a private facility. They do not accept insurance and operate on a self-pay basis.

Executive ClientsThe programme is well-suited to accommodate the needs of professionals and executives.

Aftercare ProgrammeA robust 12-month aftercare programme is included to provide continuous support post-treatment.

Recreational ActivitiesA wide array of activities including yoga, clay pigeon shooting, kayaking, golf, and beach walks.

Accreditation & Licensing

CQC Registered

Care Quality Commission

Facility Founded: 1986

A Full Continuum of Personalised Care

PROMIS Hay Farm provides a comprehensive and flexible range of programmes to support clients at every stage of their recovery. From medically managed detox to intensive residential care and adaptable outpatient services, each programme is tailored to deliver the right level of support and therapeutic intensity to foster lasting wellbeing.

Medical Detoxification

Safe & Supervised Withdrawal Management

Typical Length: Varies by need

The first step for many, detox is medically supervised 24/7 by our expert clinical team. This ensures a safe, comfortable, and dignified transition from physical dependency into a full therapeutic schedule.

Residential Treatment

Intensive, Individualised Inpatient Care

Length of Stay: Flexible (Avg. 30 Days)

The core of treatment, where clients live on-site in private en-suite rooms. The residential programme features daily one-to-one therapy sessions, group work, and a wide range of therapeutic activities in an immersive, healing environment.

Outpatient Programmes

Flexible Day Therapy & Home Detox

Programme Length: Varies

Outpatient options serve as a crucial step-down level of care or a primary treatment for those who can't commit to a residential stay. They provide robust clinical support while clients live at home, helping individuals reintegrate into daily life while reinforcing recovery skills.

Specialised Eating Disorder Track

Comprehensive Care for Food-Related Issues

A dedicated programme for individuals struggling with the full spectrum of eating disorders, including anorexia, bulimia, and binge eating. This track integrates nutritional guidance from an on-site nutritionist, medical supervision, and intensive psychotherapy to address the complex psychological aspects of the disorder.

Environment & Accommodations

PROMIS Hay Farm offers a uniquely tranquil and non-institutional environment. Set on a private twelve-acre estate, the facility is designed to feel like a comfortable country home, fostering safety and community. With an exclusive capacity of only 14 beds, the centre guarantees an intimate atmosphere and an exceptionally high staff-to-client ratio. The programme is co-educational, treating men and women together in therapy groups to create a realistic and supportive social dynamic.

Country Estate Setting

Clients reside in a stylish and homely farm estate, creating a personal and less clinical atmosphere than a traditional facility.

Private En-Suite Rooms

Every client is provided with a private, comfortable room with an en-suite bathroom. Larger suites are also available.

Intimate 14-Bed Capacity

The small size ensures a high degree of personal attention, privacy, and a strong sense of community among peers and staff.

Policies & Rules

Open Campus

This is not a locked facility. While clients are expected to adhere to the programme schedule, it is a voluntary treatment environment.

Smoking/Vaping Allowed

Smoking and vaping are permitted in designated outdoor areas for client convenience.

Electronics Policy

Wi-Fi is provided. Policies regarding personal phones and laptops are in place to ensure focus on treatment; specific usage rules should be confirmed upon admission.

Family Involvement

PROMIS proactively involves families in the treatment process through therapy and communication to support the client's recovery journey.

Mandatory Participation

Clients are expected to fully participate in all scheduled therapy sessions, group activities, and meetings as part of their personalised treatment plan.

Drug & Alcohol Testing

To ensure a safe and sober environment for all, random drug and alcohol tests are part of the programme protocol.

Programme & Treatment

Learn about the programme structure, therapy types, and treatment model.

Why choose this programme? What makes it different?

PROMIS Hay Farm offers an exclusive countryside setting with only 14 beds, ensuring a high staff-to-patient ratio and privacy. It provides private en-suite rooms, a highly trained clinical team, individualised treatment plans with daily one-to-one therapy, a wide range of therapies including equine and creative arts, extensive recreational activities, and proactive family involvement.

What types of therapies do you use in your addiction treatment programmes?

We offer a comprehensive range of therapies including: one-to-one therapy, step groups, psychodrama, mindfulness groups, psychotherapy, EMDR, therapeutic activities, CBT, visualisation, motivational interviewing, group therapy, SMART Recovery, creative therapy, life coaching, cranial electrotherapy, desensitisation & reprocessing, DBT, NLP, ACT, process groups, assignments, drumming and music therapy, equine-assisted therapy, stimulation, recreational therapy, and therapy programming.

Does this programme use the 12-steps, or not use the 12-steps?

Our programme incorporates various modalities to suit individual needs, including SMART Recovery.

Is the programme faith-based?

No, the programme is clinically focused and not based on any specific faith, making it suitable for individuals of all beliefs and backgrounds.

How do you treat dual diagnosis / co-occurring disorders?

Yes, we specialise in treating co-occurring mental health conditions such as depression, anxiety, PTSD, and stress alongside addiction, using an integrated and personalised treatment approach.

What substance use disorder treatment programmes do you offer?

We treat a wide range of addictions, including alcohol, illicit drugs, prescription medications, and process addictions such as gambling, gaming, internet, and sex addiction.

How long has this facility been open?

PROMIS was founded and has been offering world-class treatment since 1986.

Cost & Admission

Find answers about costs, insurance, and what's required for admission.

What will my costs be for treatment?

The estimated cost for inpatient residential care is £7,000 per week. Please contact our admissions team for precise pricing based on your individual needs and programme choice.

Do you accept insurance for treatment?

PROMIS Hay Farm operates on a private pay model and does not directly accept insurance.

Do you provide detoxification services?

Yes, we provide comprehensive, medically supervised drug and alcohol detox services as part of our inpatient programmes.

Is Suboxone (MAT) permitted?

Information regarding Medication-Assisted Treatment (MAT) like Suboxone is not specified on the website. Please contact the clinic directly for their policy on this.

What is the difference between inpatient and outpatient addiction treatment?

Inpatient (residential) treatment requires the patient to live at the facility 24/7, receiving immersive, structured care. Outpatient treatment allows the patient to live at home and attend scheduled therapy sessions, offering more flexibility.

Daily Life & Rules

Details on living arrangements, what to bring, and facility policies.

How long will I be there?

The length of stay is tailored to each client's individual needs and clinical progress. Treatment is billed on a week-by-week basis, with an average stay for addiction being around 30 days.

What is the living situation like? Can I get my own room?

The living situation is comfortable and homely in a countryside estate. Yes, all clients have a choice between a private, stylish room with an en-suite bathroom or a larger suite.

Is this a closed/locked facility?

PROMIS is an open, voluntary treatment centre. It is not a locked facility. While clients are expected to remain on-site and adhere to the programme, they are not held against their will.

Can I use my phone/laptop? Is smoking allowed?

Yes, smoking and vaping are permitted in designated outdoor areas. Wi-Fi is available, and use of personal electronics like phones and laptops is generally permitted, though some restrictions may apply to ensure focus on treatment.

What should I bring?

While not explicitly listed, we recommend bringing comfortable clothing, personal toiletries, any prescribed medications, and items for relaxation like books. It is best to confirm electronics policies with admissions before arrival.

What should I leave at home?

Please leave valuables, non-prescribed substances, and any items that could be disruptive to the therapeutic environment. The focus should be entirely on recovery.

Support, Staff & Community

Information on the care team, family involvement, and peer environment.

Who provides care here? Are there psychiatrists on staff?

Care is provided by a highly trained and experienced medical and clinical team, which includes therapists, psychiatrists, physicians, nurses, and 24-hour care staff.

Who will be in treatment with me? What is the occupancy?

The programme is co-ed for adults from various backgrounds. Hay Farm is an exclusive fourteen-bed facility, ensuring an intimate and supportive peer environment.

What is the family involvement and visitation policy?

Family involvement is a proactive and integral part of the treatment process. Specific policies on visitation are arranged to best support the client's recovery and should be discussed with the clinical team.

What kind of aftercare and follow-up support is available?

Recognising the vulnerability of the first year post-treatment, PROMIS provides a comprehensive 12-month aftercare programme. This includes the option to attend therapy for 24 days over that year to ensure continuous support.

What is the layout of the campus?

The campus is a beautiful and serene countryside estate, set on twelve acres of private farmland adjoining a nature reserve, providing a peaceful and restorative atmosphere.

Payment & Cost Information

Insurance Not Accepted

PROMIS Hay Farm is an exclusive private facility and operates on a self-pay basis only. They do not work with private insurance providers. Please contact their admissions team for payment details.

Self-Pay Estimates

For clients paying out-of-pocket, please note this is an estimate and is subject to change. Call to confirm exact pricing.

Residential (Per Week):£7,000
Costs for other levels of care, such as outpatient or detox, are not specified. Please inquire directly with the admissions team.

Online Ratings & Testimonials

4.7

Excellent Rating

Based on 56 Google reviews

Feedback at a Glance

Positive Feedback Summary

✔
Reviewers consistently praise the entire staff—therapists, support workers, chefs, and medical team—for being exceptionally kind, compassionate, professional, and genuinely caring.
✔
The beautiful, tranquil, and safe "home from home" environment is frequently mentioned as being crucial for healing.
✔
Many clients describe the experience as life-saving, crediting PROMIS with providing them the tools and hope needed for a new beginning and long-term recovery.

Negative Feedback Summary

Negative feedback is extremely rare. The few critical comments are not consistent and tend to focus on specific situations or a feeling that the programme was not the right personal fit, rather than systemic issues. The overwhelmingly positive consensus highlights the quality of care.

What Former Clients Are Saying

"I had the most incredible experience at Promis. I had been really struggling, and as soon as I walked through their doors, I immediately felt a huge sense of relief, like I had come home. Every member of staff is so kind and caring... I felt completely safe to really open up and be vulnerable for the first time in my life. I came to Promis a broken person, and I have left with so much hope for the future."
— Holly C. (Google Review)

"PROMIS is more than a rehab it is a home from home. I had the privilege of spending time with there whole team, medical, therapeutic, holistic and support staff. Who all supported me on my journey into recovery. They were all there for me 24/7 without judgement. I will be for ever grateful. Thank you PROMIS."
— Stephen M. (Google Review)

Location & Contact

Find Us in Kent

Facility Address

PROMIS Hay Farm

Hay Farm, Ham

Sandwich, Kent CT14 0EE

United Kingdom

Hours of Operation

Programmes: Operating 24/7 for residential clients.
Admissions Line: Mon-Fri, 9am - 5pm.

Take the First Step

Call for a free, confidential assessment with our admissions team.

+44 1304 841700