Overview
PROMIS Hay Farm offers a uniquely tranquil and non-institutional environment for addiction treatment and mental health care. Set on a private twelve-acre estate in Kent, the facility is designed to feel like a comfortable country home, fostering safety and community. With an exclusive capacity of only 14 beds, the centre guarantees an intimate atmosphere and an exceptionally high staff-to-client ratio, offering private en-suite rooms for all. The programme is co-educational, treating men and women together to create a realistic and supportive social dynamic. Combining clinical excellence with holistic therapies, PROMIS Hay Farm helps clients build lasting recovery and restore balance to their lives. Visit their website here.
Facility
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Amenities & Details
Your First Step is a Conversation
Reaching out can feel overwhelming, but you're not alone. The admissions team is here to listen without judgment and help you understand your options.
- Your call is 100% confidential. Speak with PROMIS Hay Farm's admissions.
- There's no commitment to enroll. They're here to answer questions.
- Talk next steps clearly. Discuss costs and what treatment looks like.
Treatment
Levels of Care
Medical Detoxification
Safe & supervised withdrawal.
Residential Treatment
Intensive, inpatient care.
Outpatient Programmes
Flexible day therapy.
Eating Disorder Track
Specialised, integrated care.
Approaches
Policies
Open Campus
A voluntary treatment environment, not a locked facility.
Smoking/Vaping Allowed
Permitted in designated outdoor areas.
Electronics Policy
Wi-Fi is provided; specific usage rules apply.
Family Involvement
Families are proactively involved in the treatment process.
Mandatory Participation
Full participation in the treatment plan is expected.
Drug & Alcohol Testing
Random testing is part of the programme protocol.
Cost
Payment Structure
PROMIS Hay Farm is an exclusive private facility and operates on a self-pay basis only. They do not work with private insurance providers.
Self-Pay
Please call to confirm exact pricing. The following is an estimate:
- Residential (Per Week): £7,000
- Costs for other levels of care, such as outpatient or detox, are not specified. Please inquire directly.
Reviews
Based on 56 Google reviews
What Clients Appreciate
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Compassionate Staff: Praised for being kind, professional, and genuinely caring.
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Healing Environment: Described as a beautiful, tranquil, and safe "home from home."
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Life-Saving Experience: Credited with providing tools and hope for long-term recovery.
"I had the most incredible experience at Promis... I immediately felt a huge sense of relief, like I had come home. Every member of staff is so kind and caring... I felt completely safe to really open up and be vulnerable for the first time in my life. I came to Promis a broken person, and I have left with so much hope for the future."
"PROMIS is more than a rehab it is a home from home. I had the privilege of spending time with there whole team, medical, therapeutic, holistic and support staff. Who all supported me on my journey into recovery. They were all there for me 24/7 without judgement. I will be for ever grateful."
Negative feedback for PROMIS Hay Farm is extremely rare. The few critical comments are not consistent and tend to focus on specific situations or a feeling that the programme was not the right personal fit, rather than systemic issues.
Tip: The overwhelmingly positive consensus highlights the quality of care and the supportive, home-like environment as key factors in client success.
Location
Address
PROMIS Hay FarmHay Farm, Ham
Sandwich, Kent CT14 0EE, United Kingdom
Hours
Admissions: Mon-Fri, 9am - 5pm
Residential programs operate 24/7.
Frequently Asked Questions
Programme & Treatment
Why choose this programme? What makes it different?
PROMIS Hay Farm offers an exclusive countryside setting with only 14 beds, ensuring a high staff-to-patient ratio and privacy. It provides private en-suite rooms, a highly trained clinical team, individualised treatment plans with daily one-to-one therapy, a wide range of therapies including equine and creative arts, extensive recreational activities, and proactive family involvement.
What types of therapies do you use in your addiction treatment programmes?
We offer a comprehensive range of therapies including: one-to-one therapy, step groups, psychodrama, mindfulness groups, psychotherapy, EMDR, therapeutic activities, CBT, visualisation, motivational interviewing, group therapy, SMART Recovery, creative therapy, life coaching, cranial electrotherapy, desensitisation & reprocessing, DBT, NLP, ACT, process groups, assignments, drumming and music therapy, equine-assisted therapy, stimulation, recreational therapy, and therapy programming.
Does this programme use the 12-steps, or not use the 12-steps?
Our programme incorporates various modalities to suit individual needs, including SMART Recovery.
Is the programme faith-based?
No, the programme is clinically focused and not based on any specific faith, making it suitable for individuals of all beliefs and backgrounds.
How do you treat dual diagnosis / co-occurring disorders?
Yes, we specialise in treating co-occurring mental health conditions such as depression, anxiety, PTSD, and stress alongside addiction, using an integrated and personalised treatment approach.
What substance use disorder treatment programmes do you offer?
We treat a wide range of addictions, including alcohol, illicit drugs, prescription medications, and process addictions such as gambling, gaming, internet, and sex addiction.
How long has this facility been open?
PROMIS was founded and has been offering world-class treatment since 1986.
Cost & Admission
What will my costs be for treatment?
The estimated cost for inpatient residential care is £7,000 per week. Please contact our admissions team for precise pricing based on your individual needs and programme choice.
Do you accept insurance for treatment?
PROMIS Hay Farm operates on a private pay model and does not directly accept insurance.
Do you provide detoxification services?
Yes, we provide comprehensive, medically supervised drug and alcohol detox services as part of our inpatient programmes.
Is Suboxone (MAT) permitted?
Information regarding Medication-Assisted Treatment (MAT) like Suboxone is not specified on the website. Please contact the clinic directly for their policy on this.
What is the difference between inpatient and outpatient addiction treatment?
Inpatient (residential) treatment requires the patient to live at the facility 24/7, receiving immersive, structured care. Outpatient treatment allows the patient to live at home and attend scheduled therapy sessions, offering more flexibility.
Daily Life, Rules & Family
How long will I be there?
The length of stay is tailored to each client's individual needs and clinical progress. Treatment is billed on a week-by-week basis, with an average stay for addiction being around 30 days.
What is the living situation like? Can I get my own room?
The living situation is comfortable and homely in a countryside estate. Yes, all clients have a choice between a private, stylish room with an en-suite bathroom or a larger suite.
Is this a closed/locked facility?
PROMIS is an open, voluntary treatment centre. It is not a locked facility. While clients are expected to remain on-site and adhere to the programme, they are not held against their will.
Can I use my phone/laptop? Is smoking allowed?
Yes, smoking and vaping are permitted in designated outdoor areas. Wi-Fi is available, and use of personal electronics like phones and laptops is generally permitted, though some restrictions may apply to ensure focus on treatment.
What should I bring?
While not explicitly listed, we recommend bringing comfortable clothing, personal toiletries, any prescribed medications, and items for relaxation like books. It is best to confirm electronics policies with admissions before arrival.
What should I leave at home?
Please leave valuables, non-prescribed substances, and any items that could be disruptive to the therapeutic environment. The focus should be entirely on recovery.
Who provides care here? Are there psychiatrists on staff?
Care is provided by a highly trained and experienced medical and clinical team, which includes therapists, psychiatrists, physicians, nurses, and 24-hour care staff.
Who will be in treatment with me? What is the occupancy?
The programme is co-ed for adults from various backgrounds. Hay Farm is an exclusive fourteen-bed facility, ensuring an intimate and supportive peer environment.
What is the family involvement and visitation policy?
Family involvement is a proactive and integral part of the treatment process. Specific policies on visitation are arranged to best support the client's recovery and should be discussed with the clinical team.
What kind of aftercare and follow-up support is available?
Recognising the vulnerability of the first year post-treatment, PROMIS provides a comprehensive 12-month aftercare programme. This includes the option to attend therapy for 24 days over that year to ensure continuous support.
What is the layout of the campus?
The campus is a beautiful and serene countryside estate, set on twelve acres of private farmland adjoining a nature reserve, providing a peaceful and restorative atmosphere.
Ready to Take the Next Step?
Their team is available to answer your questions confidentially.
Call NowAccreditation & Support
CQC Registered
Care Quality Commission