Overview
Born from a personal mission, Detox West Tennessee provides a critical lifeline for individuals in Jackson and the surrounding region. Founded in memory of a lost loved one, this center offers a safe, compassionate, and medically supervised environment for detox. Housed in a clean, modern, and fully remodeled facility, the focus is exclusively on helping co-ed, LGBTQ+ friendly adults navigate withdrawal. With an intimate capacity of 6-15 beds for personalized care and 24/7 medical staffing, Detox West Tennessee serves as a beacon of hope and a crucial first step toward long-term recovery. Visit their website here.
Facility
Video
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Amenities & Details
Your First Step is a Conversation
Reaching out can feel overwhelming, but you're not alone. The admissions team is here to listen without judgment and help you understand your options.
- Your call is 100% confidential. Speak with Detox West Tennessee's admissions.
- There's no commitment to enroll. They're here to answer questions.
- Talk next steps clearly. Discuss costs, insurance, and what treatment looks like.
Treatment
Levels of Care
Inpatient Medical Detox
The safe first step to recovery.
Approaches
Policies
Voluntary Program
Treatment is voluntary; this is not a locked facility.
MAT Policy
MAT is a core part of the protocol for safety and comfort.
Smoking/Vaping Allowed
Permitted in designated outdoor areas.
Electronics Policy
No personal phones; landline use after 48 hours.
Visitation Policy
No family visitation to maintain a focused medical environment.
Prohibited Items
Weapons, outside food/drink, and non-prescribed drugs.
Cost
Insurance Accepted
Detox West Tennessee is an in-network provider with Tricare, Ambetter, Cigna, and FirstHealth. They also accept most other PPO/POS insurance plans out-of-network. Medicaid is not accepted. Contact admissions for a free benefits check.
Verify Your InsuranceSelf-Pay
For clients paying out-of-pocket, the estimated cost is listed below. This is an estimate and may be negotiable.
- Medical Detox (Approx. 7 Days): $8,875
Reviews
Based on 119 Google reviews
What Clients Appreciate
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Compassionate Staff: Consistently praised as phenomenal, caring, professional, and understanding.
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Clean Facility: The modern, clean, and comfortable environment is frequently highlighted.
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Life-Saving Care: Many credit the facility with saving their lives and treating them with dignity.
"The staff here are truly amazing people. They are very caring, understanding and so much more... They saved my life... If you're looking for a place to get help, this is it! I would give them 10 stars if I could!"
"This place saved my life. Everyone from the nurses to the techs and the case manager and director were absolutely awesome. They genuinely care for each person that walks through the door... The facility is clean, comfortable, and they make you feel at home."
View additional context from reviews
Negative reviews for Detox West Tennessee are exceptionally rare. The vast majority of feedback is overwhelmingly positive, focusing on the quality of medical care and the compassion of the staff. The few critical points that exist tend to be isolated incidents and do not indicate systemic issues.
Location
Address
Detox West Tennessee370 N Cumberland St
Jackson, TN 38301, USA
Hours
Admissions: Available 24/7
Detox facility operates 24/7.
Frequently Asked Questions
Costs & Admission
What will my costs be for treatment?
The estimated self-pay rate for a standard 7-day detox is $8,875. This price is an estimate and can be negotiated or adjusted based on individual clinical needs and length of stay. For those with insurance, costs will depend on their specific plan's coverage.
Do you accept insurance?
Yes. They are in-network with Tricare, Ambetter, Cigna, and FirstHealth. They also work with many other PPO plans on an out-of-network basis. They do not accept Medicaid.
Is Suboxone (MAT) permitted?
Yes, Medication-Assisted Treatment (MAT) using medications like Suboxone is an integral part of their clinical approach to ensure a withdrawal process that is as safe and comfortable as possible.
Treatment Details
Why choose this program? What makes it different?
Detox West Tennessee is a Joint Commission-accredited, specialized detox facility born from a personal family tragedy, giving it a deep sense of purpose. It is in-network with key insurance providers like Tricare, Ambetter, and Cigna, making care accessible to more people in the Jackson area.
What substance use disorder treatment programs do you offer?
They offer one dedicated program: inpatient medical detoxification for adults. This covers withdrawal from alcohol, opiates (including fentanyl), benzodiazepines, and other prescription and illicit drugs.
How do you treat co-occurring mental disorders?
As a detox facility, the primary goal is medical stabilization. While the medical team can manage and prescribe medications for pre-existing mental health conditions, comprehensive dual diagnosis therapy is not part of the detox protocol. Clients are referred to higher levels of care for that.
What types of therapies are used?
The program is medically focused, not therapy-intensive. While clients benefit from a supportive peer environment, formal psychotherapy (like CBT, DBT, EMDR) is not provided. The emphasis is on 24/7 medical and nursing care.
Does this program use the 12-Steps?
No, the clinical model is purely medical and focused on safe withdrawal management. It is not based on the 12-Steps or any other specific recovery philosophy.
Is the program faith-based?
No, this is a secular, medical detox program suitable for individuals of any or no faith background.
Do you provide detoxification services?
Yes, providing safe, medically supervised detoxification is the sole and specialized function of this facility.
What kind of aftercare support is available?
The clinical team provides comprehensive discharge planning. While they do not offer follow-up programs themselves, they work diligently to arrange a smooth transition to an appropriate next level of care, such as a residential or outpatient facility.
Daily Life, Rules & Family
How long will I be there?
The duration of detox varies by individual need, but the average length of stay is around 7 days.
What is the living situation like? Can I get my own room?
Clients stay in a fully renovated clinical facility. Rooms are typically shared (semi-private), but private rooms can be secured for an additional cost if available.
Is this a closed/locked facility?
No, it is not a lockdown program. Clients are expected to remain on-site throughout their detox, but the facility is not locked. Treatment is voluntary.
Can I use my phone or laptop?
No, personal electronics are not allowed to ensure a focused, distraction-free environment. After an initial 48-hour period, clients are able to make calls on a facility landline.
Is smoking/vaping allowed?
Yes, smoking is permitted in designated outdoor areas.
What should I bring with me?
Bring several changes of comfortable clothes, new/unopened alcohol-free toiletries, your ID and insurance card, and any prescription medications in their original bottles.
What should I leave at home?
Do not bring any valuables, electronics, weapons, outside food or drink, or any non-prescribed medications or substances.
Who provides care here? What is the medical team makeup?
The on-site medical team consists of Nurse Practitioners and nurses who provide 24/7 care. The facility's owner, a Medical Doctor, serves as the Medical Director and is available for telehealth consultations when necessary.
Who else will be in treatment with me? What is the occupancy?
The program is for co-ed adults (18+). The facility is small, with a capacity of 6-15 clients, creating an intimate and supportive peer environment. Clients are typically privately insured or self-paying.
Are family visits allowed?
No. To ensure client privacy, safety, and focus during the medically intensive detox process, family visitation is not permitted.
Ready to Take the Next Step?
Their team is available to answer your questions confidentially.
Call NowAccreditation & Support
The Joint Commission
Gold Seal of Approval
LegitScript Certified
Verified Healthcare Provider